Heather Norkett

Account Manager – North America

I am the Midwest Regional Account Manager for SETHNESS ROQUETTE, responsible for Indiana, Michigan, Ohio, Kentucky, Tennessee, Georgia, Mississippi, Alabama, Louisiana, various areas in Chicago and Illinois, as well as manage McCormick Canada/Food Ingredients in Toronto and three broker partners in Georgia, Ohio and Louisiana. Our brokers are a true extension of our sales team.

In August 2020, I celebrate three years with SETHNESS ROQUETTE. Prior to coming here, I had an 18-year career in Foodservice Sales where I spent time working for a Food Broker, a Distributor and Manufacturer. Being exposed to all different aspects of Foodservice introduced me to several manufacturers that I am working with now. I spent 11 years with a high-end Coffee and Tea distributor as an Account Manager and Corporate Trainer. I mostly called on Hotel Chains and Business and Institution accounts, and I loved the training aspect of the position. A great deal of my time was spent traveling across the country, establishing hotels’ Specialty Hot Beverage programs. (And I make a mean Cappuccino!)

This has been my first venture into Food Ingredient Sales, and I love that every day is different and brings new challenges. I have some great customers that are a joy to work with. Prior to SETHNESS ROQUETTE, I thought I knew all there was to know about the Food industry. Boy was I wrong. My position here has awarded me the opportunity to learn something new every day. I am so grateful for the opportunity to say ‘yes, how can we help you’!

Please contact me with any questions on Caramel Color, or to talk about how we can help with your next project or application needs! Let me know if you would prefer to set up an online/video meeting as well!

Email: hnorkett@sethness.com
Mobile: 312-871-9315
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